Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Customer Help
Orders and Shipping
We are an online spices seller from Kerala Thekkady, Munnar& Kumily. The land of spices.
No, We are selling only online
Yes, we ship parcels across the globe. More than 2000 international orders have already been dispatched
Yes, we do sell spices wholesale. You can contact us through our WhatsApp no.
Sell higher quality of spices, 24/7 support, fast delivery, best in class customer services, sell only fresh spices. Collect spices directly from farmers nearby.
If your order is received before 10 am, we will process the order on the same day, (Except Sunday and holidays). Otherwise, within 24 hours it will dispatch. In some cases maximum of 48 hours. If the order is received on Saturday, it will be dispatched on the following Monday.
Delivery charge is nil if the order value is more than Rs.1000. But if you need fast delivery, then you can opt for speed post shipping, But you need to pay for it.
It depends on the total weight of the items in the cart. You will be able to see it on the checkout page
We accept customized orders according to customer needs. You can contact us through email (Keralaspicesonline@gmail.com or WhatsApp no( 9632814369).
We accept customized orders for spices gift boxes and garam masala. You can contact us through email (Keralaspicesonline@gmail.com or WhatsApp no( 9632814369).
Yes, we have cash on the delivery facility but up to a certain amount. Rs.4000
If you need to swap an item
Returns and Exchanges
Yes, if a customer is not happy with products or if the parcel got damaged during transit, they can return the parcels or products within 7 days
If you return the product within 5 days you will receive it in your account if you paid through the razor pay payment gateway. Otherwise, it will credit it through google pay.
Yes. we do., We have shipped more than 2000 parcels to a different country in the last 5 years’ time. Check reviews of our international customers
Shipping cost is based on the total weight of the items in the cart and the country you select. It can visible on the checkout page.
We accept PayPal and all international cards
Welcome to Kerala Spices Online, your one-stop destination for authentic spices and herbs from the heart of Kerala. At Kerala Spices Online, we value our customers and strive to provide them with the best possible shopping experience. We understand that sometimes you may encounter issues while shopping or have questions about our products, and we’re here to help.
Our customer help page is designed to provide you with all the information you need to make your shopping experience as smooth as possible. Here, you’ll find answers to frequently asked questions about our products, shipping, payments, and returns. If you can’t find the information you’re looking for, you can always contact our customer support team for customer Help.
Our customer support team is available to assist you with any questions or concerns you may have. You can reach out to us via email, phone, or live chat, and our team will be happy to assist you. We strive to provide a prompt response to all inquiries, and we aim to resolve any issues as quickly as possible.
At Kerala Spices Online, we’re committed to providing our customers with the best possible shopping experience. We value your feedback and encourage you to share your thoughts with us. If you have any suggestions or comments, please don’t hesitate to contact us. Thank you for choosing Kerala Spices Online, and we hope you enjoy our products.